MVD processes payments as follows: 

• Credit Card & E-checks:
  • One-Time Payments - Payments that are processed online and by phone are applied instantaneously and reflect the amount, date, and time of payment.
  • AutoPay/Recurring Payments: Payments are processed by MVD automatically on the 10th of the month. 
     
• Drop-off: Payments received prior to 1:00 pm are processed on the same business day. Payments after 1:00 pm may be processed the following business day.
   
• USPS Mail: Payments received by mail are posted daily on the date of receipt. 
  • Important Info Regarding US Postal Service (USPS) Mail Delivery: Please be advised, the USPS has been experiencing and continues to experience delivery delays. Additionally, according to the Merrimack Post Office, ALL mail, regardless of whether it’s “In Town” or “Out of Town”, is sent to a central sorting facility in Manchester before it is delivered; this seems to have been increasing delivery delays. MVD cannot control when bills and/or payments will be received from the USPS; late fees and service disconnections will be processed according to MVD’s By-Laws.
    Click the following link to view the FAQ/Customer Information regarding Delivery Standards:
    https://faq.usps.com/s/article/Delayed-Mail-and-Packages
    Click the following link to view the USPS Service Alerts for Residential Service Disruptions
    https://about.usps.com/newsroom/service-alerts/residential/welcome.htm
     
• Online Banking/Bill Pay Services: Most payments made through online banking/online bill pay are received electronically by MVD, meaning the payment is sent directly from the customer’s bank to MVD. However, if the bank is unable to process the payment electronically, a physical check will be issued and sent via the United States Postal Service. This process may result in a delay in the receipt of the payment. While the bank’s online payment processing may reflect that the payment is scheduled to be paid on or before the due date, there is a possibility that it may not arrive as expected, which may result in late fees or possible water service disconnection. Additionally, according to the Merrimack Post Office, ALL mail, regardless of whether it’s “In Town” or “Out of Town”, is sent to a central sorting facility in Manchester, and then sent back to the Merrimack Post Office for distribution/delivery, which has also caused further increased delays in mailing. Due to this information, MVD recommends that customers using their bank’s online banking/online bill pay service consider the following options:
  • Schedule the payment from your online banking/bill pay a minimum of 10 days prior to the due date listed.
  • Update your MVD billing preference to Paperless to receive bills sooner.
  • Enroll in AutoPay to have payment directly deducted from check/savings or credit/debit card on the due date.