PAYMENT OPTIONS
Credit/Debit cards and E-checks/ACH payments from checking/savings can be utilized for AutoPay or One-time Payments.
AutoPay: Enroll to have payment directly deducted from either a debit/credit card or a checking/savings account. AutoPay can be set up by logging into MyMVD or by contacting us.
One-time Payment: Online and automated phone processing ONLY. MVD does not have the ability to process credit cards or electronic payment at our office.
- Online: Click HERE for MyMVD
- By Phone: 603-424-9241 Option 7
Fee Information: There is a “Payment Services Fee” for processing payments with a credit/debit card as well as for one-time ACH banking payments. The “Payment Services Fee” is charged by the processing company. The “Payment Services Fee” will appear on your statement as “MERRIMACK VILLAGE”. The “Payment Services Fee” is non-refundable. NOTE: Per “NH RSA 80:52c Electronic Payment” MVD cannot absorb any processing fees; all fees must be paid by the customer.
Credit/Debit Card Fees:
- AutoPay – the greater of $2.50 or 2.5%.
- One-time Payment – the greater of $2.50 or 2.5%.
E-Check/ACH Fees:
- AutoPay – No fees for recurring payment processing.
- One-time Payment – the greater of $2.50 or 2.5%
Please make check or money order payable to "Merrimack Village District" or "MVD".
Cash payments are accepted in person only at the MVD office.
- *Mail: Merrimack Village District, 2 Greens Pond Rd, Merrimack, NH 03054.
- Drop-off: Payments can also be dropped off at our office at the same address; either walk-in or use the “drop-box” located to the left of the front door.
All payments received, by either by mail or drop-off, prior to 1:00 pm are processed on the same business day. Payments after 1:00 pm may be processed the following business day.
*Important Info Regarding US Postal Service (USPS) Mail Delivery: Please be advised, the USPS has been experiencing and continues to experience delivery delays. Additionally, according to the Merrimack Post Office, ALL mail, regardless of whether it’s “In Town” or “Out of Town”, is sent to a central sorting facility in Manchester before it is delivered; this seems to have been increasing delivery delays. MVD cannot control when bills and/or payment will be received from the USPS; late fees and service disconnections will be processed according to MVD’s By-Laws.
Click the following link to view the FAQ/Customer Information regarding Delivery Standards:
https://faq.usps.com/s/article/Delayed-Mail-and-Packages.
Click the following link to view the USPS Service Alerts for Residential Service Disruptions
https://about.usps.com/newsroom/service-alerts/residential/welcome.htm.
Most payments made through online banking/online bill pay are received electronically by MVD, meaning the payment is sent directly from the customer’s bank to MVD. However, if the bank is unable to process the payment electronically, a physical check will be issued and sent via the United States Postal Service (USPS).
Please note: If the bank is unable to process the payment electronically, a physical check will be issued and sent via the United States Postal Service (USPS). This process may result in a delay in the receipt of the payment. While the bank’s online payment processing may reflect that the payment is scheduled to be paid on or before the due date, there is a possibility that it may not arrive as expected, which may result in late fees or possible water service disconnection. Additionally, according to the Merrimack Post Office, ALL mail, regardless of whether it’s “In Town” or “Out of Town”, is sent to a central sorting facility in Manchester, and then sent back to the Merrimack Post Office for distribution/delivery, which has also caused further increased delays in mailing.
Due to this information, MVD recommends that customers using their bank’s online banking/online bill pay service consider the following options:
- Schedule the payment from your online banking/bill pay a minimum of 10 days prior to the due date listed.
- Update your MVD billing preference to Paperless to receive bills sooner.
- Enroll in AutoPay to have payment directly deducted from either a debit/credit card or a check/savings account. AutoPay can be set up by logging into MyMVD or by contacting us.
Some 3rd party bill payment services are made to APPEAR as if they are affiliated with Merrimack Village District. “Doxo.com” and “ChargeSmart.com” are examples of third-party companies that allow payment of utility bills via their website and mobile applications. These companies, and any other 3rd-party bill payment service companies, are NOT affiliated with Merrimack Village District and therefore payment is NOT received electronically (a paper check will be mailed to MVD via US Postal Service). Due to this delivery procedure, MVD cannot control when, or possibly if, payment will be received – which may result in late payments/fees or potentially water service disconnection for non-payment.