BILLING FREQUENCY:  All service locations are billed MONTHLY. 

DUE DATES: Per MVD By-Law 2. B. “bills are ‘due upon presentation’. The due date reflected on the bill is the 10th of the month following the bill date.

LATE FEE/DISCONNECTION: Click Here to view the Late Fee/Disconnection Info page.

PAYMENT: Click HERE to view the Payment Info page. 

DELIVERY METHOD: MVD offers the following options for bill delivery.

• *Paper Billing: 
  • Sent via USPS first-class mail
• Paperless Billing:
  • Email – sent with a PDF copy of the bill
  • Phone Notification
  • Text Notification 

ACCOUNT ACCESS: Online account access is available anytime. Log into MyMVD to view billing, account history, make payments, and update account preferences.

*Important Info Regarding US Postal Service (USPS) Mail Delivery: Please be advised, the USPS has been experiencing and continues to experience delivery delays. Additionally, according to the Merrimack Post Office, ALL mail, regardless of whether it’s “In Town” or “Out of Town”, is sent to a central sorting facility in Manchester before it is delivered; this seems to have been increasing delivery delays. MVD cannot control when bills and/or payment will be received from the USPS; late fees and service disconnections will be processed according to MVD’s By-Laws. 

Click the following link to view the FAQ/Customer Information regarding Delivery Standards: 
https://faq.usps.com/s/article/Delayed-Mail-and-Packages
Click the following link to view the USPS Service Alerts for Residential Service Disruptions:
https://about.usps.com/newsroom/service-alerts/residential/welcome.htm